Last updated: 28 September 2026
IdealAssets has designed this grievance process in line with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. It explains how to raise a complaint about content on our platform and how we handle it.
A listing or user you believe violates our Terms, Listing Policy, or Prohibited Items Policy; content you believe infringes your intellectual property (see our Intellectual Property Policy for that specific process); privacy concerns; or any other complaint about content on IdealAssets.
Report a specific listing or user directly from its page for the fastest handling. For anything else, email our Grievance Officer at support@idealassets.local with a clear description of your complaint, the relevant listing/user/content, and your contact details.
Name: Grievance Officer, IdealAssets
Email: support@idealassets.local
Address: Bengaluru, Karnataka, India
We will acknowledge receipt of your grievance within 24 hours, and aim to resolve it within 15 days of receipt, in line with the timelines set out under the IT Rules, 2021. Complaints involving content depicting a user in a sexually explicit or nude context, or impersonation, will be actioned on a priority basis, generally within 24 hours of a valid request.
If you are not satisfied with the resolution of your grievance, you may write again to the Grievance Officer requesting escalation, or pursue the matter through the Grievance Appellate mechanism or other remedies available to you under applicable law.